Delivery & Return
Advene will check against 5 different carriers and select the most competitive cost to ship your product. When your order starts shipping, a tracking number will be sent to you via email.
We deliver Advene anywhere in the world as long as local laws permit us to import Advene. Note that buyers have to handle local customs and taxes (We have clearance for USA, Europe, Singapore & South Korea).
If there are any problems or changes, we will contact you before shipping the product.
Shipping is set to US$140 within Asia pacific region such as Singapore, South Korea and Japan.
Due to covid-19, shipping to the rest of the region such as United states, Europe and Australia will cost US $300. We would absorb 50% of the shipping cost to keep the price competitive and let more people enjoy Advene bikes.
We are confident that you will love your new Advene so much, that we offer you a 14 days money back guarantee after you have received it, if you are not satisfied. However, if you decide to do so, your Advene bike must be in new and re-sellable condition. Take note the shipping cost back is not covered. #ADVENEpromise
Advene comes delivered with instructions in safely packed box and requires minimal assembly (Bike is assembled up to 80-95%). You can also find help on our instruction video guides soon. However, if you don’t have much experience with bicycles, we recommend that you visit your local bike shop to get all parts tightened and thoroughly checked for the best riding experience.
Do not assemble or use the bicycle if it is rarely damaged by shipping. Please take a photo of the box and contents and provide us with a list of descriptions of the damaged items. Most other companies will ask you to charge the carrier for damages, etc., but we will help you on your behalf, as long as you notify within 48 hours.
You need to bring your bike to a local bike shop to measure the damage. I will do my best to send replacement parts if necessary. At this time, we do not support bicycle repair costs. Because they differ from store to store and from city to city.
Returns & Exchanges
All purchases (except for sale items, special orders, and bicycles shipped in cargo) can be returned within 14 days for exchange or refund. The product must be left unused. Returns must include original packaging and receipts, as long as there are no defects. Please keep in mind that in order to recover our financial expenses, a 5.5% commission can be applied to all refunded credit card payments, regardless of deposit or purchase.
In-store sales items can only be returned for store credit or exchange. Online sales, special order sales, and sales of all bikes we carry through cargo are not exchangeable unless defective.
In the event we are unable to deliver your Advene due to any legal restrictions on the import or delivery of your bike, we shall refund you 75% of the amount on your Indiegogo campaign contribution. You are responsible for determining whether its legal to import, deliver, and operate the Advene at your location.